Help & Support

The Family Pot is a calm, shared budget planner built for families.

Before asking for help

• Close and reopen the app to load the newest version.
• If cloud sync is paused, export a backup, compare the transaction counts and choose which copy to keep.
• Open Transactions → Backup & restore and export a backup before importing, deleting or making a major change.
• Never send passwords, PINs, bank login details, full card numbers or an unredacted budget backup in a support message.

Account access

Enter your email on the sign-in screen and choose Forgot password?. Open the reset link on the same device. The app requires you to enter and confirm a new password before opening the household.

App lock and forgotten PINs

Open My account → Manage app lock to enable Face ID, Touch ID or a device PIN. If you forget the PIN, choose Forgot PIN? Reset this device on the lock screen. This signs out and removes the device’s local household copy before disabling the lock. Synced information returns after you sign in again, but unsynced changes cannot be recovered.

Delete an account

Sign in, open My account, choose Delete my account permanently, and follow both confirmation steps. This cannot be undone. Export a backup first if you want to retain your information.

Report a problem

Please include the device model, iOS/browser version, what you expected, what happened and the steps that reproduce it. Cover private financial information in screenshots.

Urgent financial help

The Family Pot cannot provide financial or debt advice. Contact an appropriately qualified UK advice service if you need help with debt or benefits.